Support on creating, modifying, accessing or deleting your Nestlé YEP account.

You can create your account on the Registration Page:

• Fill in the mandatory Name, Age, Gender and Country fields and confirm that you are not a robot.
• After you register, you'll receive an email from us with a one-time activation link. Click on it to confirm your account and start browsing on YEP!

If you can't see the email, give it a few minutes and make sure to check your spam folders. 
To request a new verification link, go to the Log In page, type in your email and password, and a pop-up will appear with the message "Click here to resend mail".

You can request a new email activation link yourself on the Log In page:

• Try to log in with your email and password (even if it's not the right one).
• You'll see the pop-up with the message "Click here to resend mail".
• A new verification link should shortly be in your email inbox (make sure to check your spam).

If you don't see the "Click here to resend mail" message, try changing your password:

• Click on Forgotten password, type in your email address and you will receive a new link from us.

If you're not receiving emails, your account wasn't registered properly:

• You can create it again on the Registration page.
• Make sure to fill in the mandatory Name, Age, Gender and Country fields.

You can reset your password on the Forgotten Password page.
• Type in your email address, submit, and you'll receive a one-time link you can use to set a new password (don't forget to check your spam!).

Make sure your new password is at least 12 characters long, and contains at least 1 lowercase, 1 uppercase, 1 numeric and 1 special character.

"I'm not receiving any emails"
• Then your account wasn't registered properly - you can create it again on the Registration page.
• Make sure to fill in the mandatory Name, Age, Gender and Country fields, otherwise your account won't be created.

"My account is blocked and I can't request a new verification link"
• You might have had too many log in attempts and your account was blocked for security reasons. Send us an email at yep@nestle.com and we'll activate your account!

To edit your profile or account details, reach out to us at yep@nestle.com with your request and we'll change it for you.

To delete your account and data from the database, please reach out to us at yep@nestle.com with your request. Once the account is removed, we'll reply to your email with the confirmation.