Find below how to create, unblock, edit or delete your Nestlé YEP account.
When in doubt, you can always reach us at yep@nestle.com - we're always here to help!
How can I create my Nestlé YEP account?
Creating your YEP account is fully free and only takes a few minutes. On the Registration Page:
• Fill in the mandatory fields: Name, Age, Gender and Country
• Set a strong password (min. 12 characters: uppercase and lowercase letters, numbers and special characters).
• Confirm that you are not a robot.
• Once you register, you'll receive an email from us with a one-time activation link. Click on it to confirm your account and start browsing YEP!
"I did not receive the activation email"
• Please give it a few minutes and check your Spam folder.
"I am still missing the activation email"
• You can request a new link on the Activation Page.
• Click "Resend email", type in your email address, and a new link will be sent to your inbox.
I can't access my account - how do I unblock it?
You can request a new activation link yourself on the Activation Page.
• Click "Resend email" and a pop-up will appear.
• Type in the email address you used to create your YEP account.
• A new verification link should shortly be in your email inbox (make sure to check the Spam).
If you see the message "User is already active":
• Good news, your account is not blocked!
• You can Log in with your credentials, or Change your password (if you have forgotten it).
If you see the message "Invalid user email":
• Your account was not registered properly - please create it again on the Registration page.
• Make sure to fill in the mandatory fields: Name, Age, Gender, Country and Password.
"The link I received by email is not working/it was already used":
• Your account might already be active. If you are unable to Log in, reach out to us at yep@nestle.com and we'll help you access your account.
How can I change my password?
You can reset your password on the Forgotten Password page.
• Type in your email address, submit, and you'll receive a one-time link you can use to set a new password (don't forget to check your spam!).
Make sure your new password is at least 12 characters long, and contains at least 1 lowercase, 1 uppercase, 1 numeric and 1 special character.
"I'm not receiving any emails"
• Your account was not registered properly - please create it again on the Registration page.
• Make sure to fill in the mandatory fields: Name, Age, Gender, Country and Password.
"My account is blocked, I can't request a password link"
• After multiple attempts, your account gets blocked for security reasons. Send us an email at yep@nestle.com and we'll fix it for you!
How can I change my account details? (name, age, country)
To edit your profile or account details, reach out to us at yep@nestle.com with your request and we'll change it for you.
Where can I delete my account?
To delete your account and data from the database, please reach out to us at yep@nestle.com with your request. Once the account is removed, we'll reply to your email with the confirmation.